SHIPPING Orders are processed within 1-3 buissness days, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Barcelona, Spain. Availability of products is not guaranteed. Duties and taxes are included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.
How will I receive my refund? Once a return is approved the value of the purchase will be refunded by the same method you made the original payment. Within 5-15 working days.
When will I receive my refund? Once we have confirmed that the returned article(s) are in perfect condition with all original packaging and labels, you will receive email confirmation notifying you of the amount that will be credited to your account.
What happens if the refunded amount is incorrect? Should this happen, please contact us at firstname.lastname@example.org We will do our best to resolve the issue as soon as possible.
RETURNS The procedure for returning an item purchased at our online store is as follows:
1. SEND AN EMAIL REQUEST FOR THE RETURN TO HELLO@NIMPH.COM: Return package should be shipped within 15 days from the date you received the product, letting us know the reason for the return if you think it will help us continue to improve.
2. THE ITEMS SHOULD BE PACKAGED: In original condition, together with any and all accessories included in the original package, and may not be used, cleaned or damaged in any way. It should arrive to us with all original labels and packaging. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
3. SEND THE ARTICLE(S) TO THIS ADDRESS c/Abat Samsó nº9, BAJOS, 08006, Barcelona, SPAIN
IMPORTANT Return shipping costs are the responsibility of the customer. We will not accept any item for return by courier if not sent by certified mail and retain proof of shipment. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.